FAQs

Welcome to Mija Vibez!

We're thrilled to have you here and appreciate your interest in our custom-made items. At Mija Vibez, we take pride in creating unique, personalized products that bring joy to our customers. To ensure a smooth shopping experience for you, please take a moment to review our store policies below.

Order Process:

Customization:

  • Once you place an order, we get to work on your custom creation.
  • We may reach out to you for additional details or clarifications to ensure your item is just the way you want it.

Production Time:

  • Our custom-made items require special attention and craftsmanship. Depending on the items ordered, please allow 2-5 business days for production. We promise it's worth the wait! If you have any questions on how long your item will take, feel free to message us via the Contact Us form, or via DM on Instagram (@mijavibez). 

Shipping:

Shipping Methods:

  • We offer various shipping options to suit your needs. Choose the one that fits your timeline and budget during checkout.

Tracking Information:

  • Once your order ships, you'll receive a confirmation email with tracking details. Keep an eye on your package as it makes its way to you. Once a package ships, we are no longer responsible if the item is lost or damaged by the carrier, but we can help direct you to the carrier. 

Returns and Exchanges:

Custom Perfection:

  • Since each item is uniquely crafted just for you, we cannot accept returns or exchanges unless there's a defect or error on our part. We want you to love your purchase!

Defective Items:

  • If your item arrives with any shop-made defects or errors, please contact us within 3 days of receiving it. We'll work swiftly to make it right.

Contact Us:

Friendly Support:

  • Have a question or need assistance? We are here to help! Reach out to us via the Contact Us form and expect a prompt and friendly response.

Cancellations:

Order Changes:

  • We understand that plans can change. If you need to make any modifications to your order, please contact us to see if we can accommodate the change.

Feedback:

Share the Love:

  • We love hearing about your experience with our items! Feel free to leave a review or tag us on social media @mijavibez to share your customized joy with the world.

Thank you for choosing Mija Vibez for your custom-made treasures. We're excited to be a part of your special moments!

Happy Shopping,

Nora from Mija Vibez